Why is my order not in my mailbox within 3 days of placing my order?
When you place an order with us for any variety of cacti, and some varieties of seed, you might not receive your order within 72 hours. Why? Because we want for you to only receive the very best, and to ensure you get only the most for your money. During times of seed monitoring, collecting, and processing, we cover thousands of miles per year.
We have placed the following quality controls on all of our perishable products:
For Cacti, Cactus Fruit (pads, tunas, cactus pears)
After your order is placed, we await favorable weather conditions to harvest your cactus/fruit by hand. This may be the same day, or we may need to wait. We do not harvest cacti and then wait for orders to arrive, this is a bad practice, and you will not receive good quality cactus if it’s been harvested weeks beforehand.
We define favorable as weather which will allow the parent plants to quickly defend themselves by creating a seal after cutting to avoid dehydration and or infestation by insects. If weather is too hot, harvest can stress the parent plant, and if too cold, can cause the parent plant to fail to kick in with it’s own self sealing defense mechanism quickly enough. Careless harvesting from a parent plant can kill it. We have a lot of time and care invested in our cacti gardens! Cactus propagation is often difficult, labor intensive (and prickly!) work, as is hand collection of certain varieties of seeds.
The cactus you are purchasing, regardless of species need to callus. (i.e. seal itself at the place it was cut from the mother plant.) If a cactus pad is not permitted to callus properly before shipping, it will be vulnerable to dehydration, mold, or mildew while in transit. A pad harvested and sent the same day, compared to one which has been allowed to callus prior to shipping and remaining healthy, properly rooting and growing is reduced by as much as 75%. (We’ve conducted our own tests by sending ourselves cactus through the mail, so we do know what works the best.)
Why haven’t my seeds arrived yet?
More often than not, you will receive your seed order in a timely manner. If you do not, it’s because we test germinate after collection, cleaning, drying, etc. regardless of type. Once test germination is completed, it’s ready. Test germination takes a minimum of 14 days, sometimes much longer. We demand flawless quality control on all products, and seed is no exception. Germinated seed which passes our quality control standards is then packaged, and is ready to ship. If you wish to store extra seed you have purchased, place it in your refrigerator.
We choose the appropriate shipping option based on the size, weight, and contents of your order. If there is a problem with your order in transit, it can be traced using USPS Delivery Confirmation, or via United Parcel Service. In the event of a lost package, a replacement shall be sent, free of charge.
We do not ship outside of the United States and Territories
We warrant seed to be of the variety and quantity advertised. Seed is a live product which depends on many important related grower skills such as proper planting time, seed depth, type of soil, watering, seed pre-treatment, weed control, disease free soil, and reasonable weather conditions during the growing period. Germination is affected by such factors as temperature, moisture content, light intensity and contamination of planting media. These factors are totally out of the seller’s control and are the buyer’s responsibility and risk. Consequentially, the seller cannot unconditionally guarantee seed to perform properly, regardless of conditions or the buyer’s methods or mistakes. No returns on perishable goods, unless damaged in transit.
An order placed in error may be cancelled if we are notified via email within one hour of receiving your order.
By using our web site, you agree to these terms and conditions.